© 2020 Job Hero Limited. Answered Spa phone and perform all administrative duties. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Use this concierge CV objectives sample as the starting point for your own job-winning CV! Secured access points and communicate with security staffs (night shift). Check out real resumes from actual people. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. Provided the highest level of customer service to Clients. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Wonderful hotels are at a premium these days and what sets some apart is an excellent concierge. Contacting emergency services in the event of a fire or other incident requiring fire, medical, or police attention. Great knowledge of hotel services, local events and venues and transportation options. Prepared a summary of cash, check, and credit card activities. They also need to keep track of luggage and stored mail and know where to deliver it. Posted room charges and taxes to guest accounts. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Tracking, monitoring and inspecting amenity areas when rented by residents. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Coordinate pre-conferences for event overview with clients, various executives and departments. Arranging guided tours and other special activities for residents and/or their guests. A Concierge should be adept in working in hospitality environments, such as hotels, resorts, or apartment buildings, so be sure to call to attention to your … Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. Sell yourself as much as possible by telling a recruiter what you plan to achieve. Grab their attention by appealing to their major need … Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. upon request from hotel guests. Provided assistance in logistics for various departments of the hotel pertaining to daily operations. Performed office duties on a temporary basis when needed. Clerical work is the part of the concierge’s job that doesn’t change much from day to day. 7 votes Amber Lakin. Additionally, get access to sample answers and interviewer's expectations. If you are not sure how to write each part, especially if you are doing this for the first time, it might be a good idea to look at the example sample resumes provided. Do you need the best Concierge resume? Understood principles of auditing, balancing, and closing out accounts. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Welcomed guests upon entrance and confirmed reservations. 2. Job candidates who are fluent in more than one language will have an advantage when applying for jobs, particularly in major metropolitan areas like New York, Seattle, Los Angeles, … Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Referring guests to appropriate departments to resolve complaints or provide suggestions. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Addressed questions and concerns of prospective or current residents and families. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Ensured safety at all times in all duties and operations. Directed or escorted guests to specific locations within the building. Able to function well as an independent worker or in coordination with condominium staff and management. Monitored the current status of coupon, discount, and other promotional programs. Utilizing principles and processes for providing customer and personal services. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Welcomed guests upon entrance and confirmed reservations. Improved team rapport and signature service through daily forms of communication. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Best resume skills: The skills section of your resume shows employers you have the right abilities for the job. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Your job of getting the job starts right here. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Identifying the caller, ensuring correct customer or authorized third party and ensuring confidentiality for the security of customer, Confirming which documents have been received and which are still needed for the customer, Receive inbound calls from the customers to help with questions, concerns and any other information that may be needed, Address patient concerns regarding complaints, Assisting patients in receiving their Medical Records electronically, Assist Patient/Proxy with Patient Portal enrollment process, Educates Patient/Proxy about Patient Portal iniative, Assist Patient/Proxy with Patient Portal initial login process, Keep Surveillance of building at all times, Organize daily events occurring through the building using specific programs, Use communication skills extensively on a daily level with tenants, Hold door and greet tenants as they enter and exit the building. Read The Balance's editorial policies. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Adhering to the residential Standard Operating Procedures. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Full Bio. Provided general office assistance as needed. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. … Researched industry history, trends, and regulations. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Alison Doyle. Being a concierge in an exclusive hotel means communicating with the right vocabulary. Resolved problems and complaints that residents may have. Addressed resident concerns and issues in accordance with the company's customer service standards. Concierges greet guests in a hotel and make sure they feel welcome. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Coordinated delivery times with other departments. Work Experience. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Summary for Concierge Resume. Enhancing resident services and providing up to date information in a more efficient and timely manner. Pricing Login Create Resume. Monitoring surveillance cameras and reporting suspicious activities to the property manager. Observed customers CCTV has an alarm system customer service, handle switchboard. Strong organizational skills and attention to detail. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. Made follow up appointments for patients for Doctor's office. Arranged events, excursions, transportation, etc. Assisted in providing customer service and data entry for nursing. See our sample Concierge Cover Letter. What the Concierge Resume Objective Should Tell Prospective Employers. Use FREE Resume Examples to Create Your Resume Online . Skills : Type 40 Wpm, File, Transcribing, Customer Service, Scheduling, Data Entry, Word, Powerpoint, Excel, Windows XP. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Maintaining a log of owner's personal requests and if the request was granted or denied. Developed departmental systems and procedures that better aligned the workflow process. Live Career UK. Inspect work area and make sure lobby is in good order. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Piloted bariatric concierge program to ensure bariatric patients receive necessary accommodation, assistance and guidance to complete all required preoperative stages of treatment. Include the Skills section after experience. Represented the HOA and its interests to vendors, real estate agents, and contractors. Friendly Attitude Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Concierge Resume Objective. Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Concierge Resume Vocabulary & Writing Tips. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. It’s called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Make sure you've listed these in your skills for a concierge resume. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Maintained inventories of office supplies and printed forms and replenish them as necessary. Experienced performing Concierge duties including: using software for packages at all times. Also preparing bi weekly closing of the cash bank. Welcome guest to Home Center for title, mortgage and real estate companies. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Developed and implemented marketing techniques to collect patient feedback and developed strategies to enhance customer service relations. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Serve as an information liaison, notifying various departments of guest requests or complaints. Education and Technology Skills rounded out the resume to give the full overview of his background and additional skills that he would provide to any company. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. The summary section is important for all applicants, but an entry-level employee must pay special attention to it. Concierge Associate. Managed the front desk services. Input orders into Ramquest for Reliant Title. Addressed residents satisfaction with services' provided. Provided guidance on preventive services. A highly motivated and skilled professional who graciously resolves challenging client issues. Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Greeted and assisted store beauty clients in high volume retail setting. Training Support Staff and new Management Analyst on Standard Operating Procedures. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Provided support to the sales/marketing and business management. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Tracked room revenues, occupancy percentages, and other front office statistics. Also, convey the value they would benefit if you are granted the job. A high school diploma or GED is typically needed for this post. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Able to function well as an independent worker or in coordination with hotel staff and management. Most Concierges showcase certification in hospitality services in their resumes. Problem-solving skills. 12/2016 - PRESENT Detroit, MI. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. They speak with guests all day, so it is important that they speak clearly and maintain a positive tone and a helpful attitude. Manage client's daily wants and needs and execute in a professional and timely manner, Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis, Coordinate room layouts and details of banquet event orders with various departments, Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond), Manage the concierge lounge during breakfast and evening hours, Collaborate with fellow associates to ensure a seamless experience for our guests, Maintain a clean and professional concierge lounge, Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions, Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities, Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Checked to ensure that appropriate changes were made to resolve customers' problems. Non-profit Management - 4 Month Non-credit Program. Trustworthy, discrete, loyal and ethical. Well versed in anticipating guest needs and responding appropriately. Used problem-solving skills to assess and resolve issues. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Contacting housekeeping and maintenance departments when a problem is reported. Recommended top dining and entertainment options for guests in the area. Recorded incidents that occur & responded to requests. Built relationships and trust through empathetic listening and respect. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Preference is given to those having extensive experience working in higher-end hotels. Enthusiastic and adaptable with … Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. Top Concierge Interview Questions with Example Answers [2020] Prepare for your Concierge interview by going through these most asked Concierge interview questions. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. Your ability to work to achieve the satisfaction of guests should be highlighted. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Core Competencies. Dec 10, 2015 - Take a look at the top concierge skills employers look for including a list of concierge skills to use in resumes, cover letters, and job applications. Works well independently and as part of a team. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Assisting with contractors to assure they are adhering to the construction rules. Just like a concierge showcases the fabulous assets of a hotel or resort, a resume accentuates yours. Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. Speaking several languages, IT literacy and discretion are also highly valued at this job. Established good working relationships with customers/clients. Assisted residents with their luggage by carrying them to directed destination. If you haven't started your job search just yet, then you might find looking at other Front Desk Concierges resumes helpful. Follow Linkedin. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Deliver any mail, packages and newspapers to the owners of the building. Employees willalso need to demonstrate … Answer alarms and investigate disturbances. Calling taxis to transport residents and arranging storage for packages and luggage. Top Concierge Skills . Became familiar with guest names and acknowledges them with their name. Appropriately handling noise complaints presented by residents after normal Management office business hours. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. Providing customer with information pertaining to paperwork needed, where to mail payments. Verified and transfered all account postings and balances to master accounts. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being able to … So he needs to be proficient in prioritizing and organizing all his tasks at hand. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Managed merchandising presentation, signage, lighting, and general spa maintenance. Accountable for the daily transactions pertaining to Front Desk Concierge. Assisted with access to all community services available. Served as a liaison between varieties of medical practices to direct patients through medical clearance workup. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Assist family/significant others with locating patients in the hospital. Made dining reservations at the most coveted restaurants. Gave friendly and accurate customer service with incoming and outgoing calls for members. Managed customer analytics to include staff engagement. I have been on multiple accounts with my tenure with [company name]. Greeted guests in a welcoming and positive manner. Provided strong administrative support and services to all levels of staff. Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Recorded the highest ski rental revenue in a season. 10608 Haleigh Ramp, San Francisco, CA +1 (555) 658 0421. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Processed all guests' requests and responded promptly and efficiently to guest inquiries. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Prepared Embarking & Debarking guest reports for customs and clearance officials. Personal Concierge. Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift, Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description. Communication -Communication is critical for a concierge. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. Questions, concerns, and suggestions as well as an independent worker in! Answering the telephone, providing information, forwarding calls and routing calls to proper and. Local events and venues and transportation appointments for patients and guests service request into the most important for! Excellent verbal and written communication skills, so it is important that they speak clearly and maintain positive. 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